Embarking on a business by turning into an entrepreneur may be the fulfillment of a long-cherished dream. Unfortunately, running it by the day can be enormously challenging. You may feel the need to set up an office and hire the required staff to ensure operations. Understandably, you may be compelled to hire some support staff additionally to deal with the nitty-gritty. Apart from providing the salary, you would also have to provide the necessary benefits to all the existing personnel. It may be a good idea to forgo the receptionist and turn to a live answering service instead.
Sure, you do not get the service for free. However, it is the quality and effort that makes it an attractive option as compared to recruiting an experienced receptionist and/or telephone operator. Besides outsourcing the service comes with multiple other pluses including affordability and 24X7 availability. Your office space would not be used for answering calls or installation of a slick, modern business telephone system, either.
Benefits of using a live answering service
- Low Financial Commitment– You may a monthly fee to the service provider and that is all the commitment that you must make. Plus you do not have o put up with absenteeism or irate customers due to bad behavior either. While this sounds too good to be true you do get to save both money and time by opting for a third-party service provider that takes on the onus of answering business calls immediately.
- Zero Training Expenses– Hiring a novice as a receptionist may take days to get her ready for the job. In-house training will not only be costly but will have you manning the telephone too. Spare yourself the trouble and grab the opportunity of using live answering by a reputed company. You will not miss any important calls and the customer service is top-notch that is greatly satisfying to you as well as your client. Moreover, the receptionist at the other end will be working for you 24X7 so that any inquiry does not go unanswered despite the call being made over a weekend or on a national holiday.
- Remote Working Made Easy– If you are just starting and have been running your own business with no employees, then you are in luck. The prospective customer does not have to know that you are working out of the home. Have the live answering service receive calls and pass on timely information to the inquirers. What’s more? Placing an order is easily done courtesy of the outsourced company. You get to be on the same page as your customer who is sure to be pleased with the quality of service.
- Remaining Updated– You do not have to wait until the end of the day to know the number of inquiries and the orders placed on your behalf. On the contrary, you will be appraised as soon as the call is done. You will always be in the loop with no secrecy between you and the client or prospect.
Going 100% digital is one way to solve customer service challenges. However, using a live answering service that is customized to suit your purpose can be highly effective.